Your team controls the information the receptionist can use.
Overflow call capture
Missed calls become opportunity.
Hostess catches the restaurant calls your team cannot answer, qualifies private dining, catering, and large-party inquiries, and sends a ready-to-follow-up opportunity to your team.
Built for busy rooms, existing phone numbers, and the event inquiries you cannot afford to lose.
Callers are told when they’re speaking with an automated assistant. Call recording is off by default.
Overflow captured human follow-up ready
9:41●●●
hostess
event inquiry
Northstar Co.
Corporate dinner · 35 guests
AI intake03:12
Oct 23 · Private diningLess voicemail.
More qualified opportunities.
Overflow-firstHuman when it mattersBuilt for event revenue
Experience from the floor
Built by a restaurant operator.
I began my hospitality career at Grand Wailea Resort & Spa. My first restaurant job was at Wolfgang Puck’s Spago, and I later worked at Nick’s Fishmarket on Maui. After moving to Los Angeles, I joined the opening team at Waterloo and City with Carlos Tomazos (Per Se and Gilt) and Chef Brendan Collins (Melisse). I then helped open Larry’s in Venice and became its General Manager. Belcampo Meat Company recruited me as General Manager to open its Santa Monica flagship; I also assisted with its Downtown Los Angeles and San Francisco openings. My experience also includes fast-casual operations at Golden Road Brewing and Mendocino Farms.
Built for accountable automation
Useful when the
team is busy.
Escalations route to a separate manager or office line—not back into the AI.
Your existing number rings staff first, then forwards unanswered calls.
Send a structured opportunity to your team or existing event system.
Simple by design
Answer. Qualify.
Follow up.
01 / CATCH
Your number still rings first.
When the team cannot answer, conditional forwarding sends the call to Hostess.
02 / QUALIFY
Turn a call into context.
Hostess collects the date, party size, event type, phone, and the details your team needs.
03 / HAND OFF
Give the team a next step.
Receive a structured email, export the lead, or hand it to the event system you already use.
Founding pilot
Start with the calls you’re missing.
We’ll review your call volume, average call length, and forwarding setup. Before activation, the written pilot scope will state the included-minute cap, any overage rate, and what happens at the cap.
Built around your calls
Founding restaurant pilot
Prove the overflow case.
Operator-led setup for unanswered and after-hours event inquiries.
Pilot custom quoted
- Minute cap agreed in writing before launch
- Any per-minute overage disclosed upfront
- Usage reviewed during the pilot
- Conditional overflow forwarding
- Private dining, catering, and large-party intake
- Structured email or CSV handoff
- No event or reservation confirmed by AI
Optional demo line
Let people hear it.
A dedicated events number for your sales demo or a high-intent customer workflow.
Pilot scoped together
- Same agent, different routing
- Human transfer destination verified
- Approved event knowledge
- CRM handoff by email, CSV, or webhook
- Manual onboarding for early pilots
- Human review stays in control
Questions worth answering
Clear answers
before launch.
What is restaurant overflow call capture?
Hostess answers calls your team cannot take, using approved information to qualify private dining, catering, and large-party inquiries before sending your team a structured opportunity.
How does overflow forwarding work?
Your existing restaurant number rings staff first. Unanswered or after-hours calls conditionally forward to Hostess. Setup is carrier-specific and verified with a live test before activation.
Can Hostess confirm reservations or events?
No. It captures requests and marks them for review. It never claims availability, a reservation, or an event is confirmed without authorization from your team or a connected system.
What number receives human transfers?
Each location configures a separate manager or office number. It must differ from the restaurant’s forwarded number, the AI number, and any route that could return to the AI.
Are calls recorded?
Recording is off by default. Any recording or transcript retention requires an approved location-level policy and appropriate disclosure.
What happens if Hostess cannot safely answer?
It uses approved information only, escalates urgent or sensitive questions, and collects a callback request if a safe transfer or tool action cannot be completed.
Does Hostess replace Tripleseat or Perfect Venue?
No. Hostess is the phone capture layer above your existing event workflow. Leads can be sent by email, CSV, or webhook when configured.
How does the pilot work?
We handle onboarding, configure overflow routing, test the calls, and measure whether the phone channel produces enough qualified opportunities to justify ongoing use.